Cancellation & Refund Policy

A £1.50 deposit is taken when you confirm a booking. It secures the chair and is non-refundable, including where you later cancel. When you attend, the deposit is credited against the displayed service price and you pay the remaining balance to the shop.

You may request a move to another available time at least 24 hours before the original appointment. Where the shop accepts the change, your £1.50 deposit moves with that booking. A change requested within 24 hours is treated as a late cancellation and a new deposit may be required for another slot.

You may cancel before the appointment, but the £1.50 deposit remains non-refundable because the chair was reserved and payment-processing and booking costs have been incurred. Cancelling as early as possible gives the shop a fair opportunity to offer the slot to someone else.

If you do not attend, or arrive so late that the shop cannot reasonably provide the booked service, the shop may mark the appointment as a no-show. The £1.50 deposit is not refunded.

To protect barbers from lost chair time, a shop may restrict future bookings, require advance payment, or seek the unpaid service balance only where that consequence was clearly disclosed before booking and is permitted by law. WhyWait records attendance outcomes so disputes can be reviewed fairly.

If the shop cannot honour the appointment, it should offer a suitable replacement time. If no suitable replacement is agreed, the £1.50 deposit will be returned to the original payment method. This does not affect any additional rights you may have under UK consumer law.

Any refund that is due is sent to the original payment method. Bank processing times can vary. If you believe an appointment was marked incorrectly or a refund is missing, contact WhyWait at support@whywaitapp.co.uk with the shop, appointment time and booking reference so the record can be reviewed.